Pollock Clinics (“Pollock Clinics,” “we,” or “us”) is committed to protecting your personal and health information in accordance with the Personal Information Protection Act (PIPA) and the Freedom of Information and Protection of Privacy Act (FIPPA) of British Columbia. This public-facing policy outlines how we collect, use, disclose, and safeguard your Personal Information (PI) and Personal Health Information (PHI), and your rights under applicable privacy legislation.
This policy applies to all individuals who visit our clinics, use our services, or interact with us through our website, virtual care platforms, or other digital means.
We may collect the following types of information:
We collect your information when you:
We use your information for:
We collect, use, and share your information with your knowledge and consent:
We take security seriously and protect your data through:
We retain your records in accordance with BC medical guidelines:
We securely destroy information that is no longer needed using certified shredding or secure digital deletion.
Pollock Clinics provides medical services to children and collects personal and health information as part of delivering care. We collect this information directly from parents or legal guardians and only use it for purposes directly related to the child’s treatment, care, or as required by law.
We take special care to protect children’s information by:
If you have any concerns about the handling of your child’s information, please contact our Privacy Office. If you believe your child has provided us
with personal information without parental or guardian consent, please contact our Privacy Office.
Our website may include links to third-party websites or services. These sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of every external website you visit.
You have the right to:
To access your information, ask questions, or raise a concern, contact:
Pollock Clinics Privacy Office
Email: [email protected]
Phone: (604) 239-4218
Call now: 604-717-6200 |CONTACT US
Vancouver Location
#1101 – 805 West Broadway
Vancouver, BC, V5Z 1K1
New Westminster Location
#304 – 625 Fifth Avenue
New Westminster, BC V3M 1X4
Fax: 604-526-8952